Return & Refund Policy

Effective Date: September 16, 2026

Thank you for shopping with ZIAULLAH CREST. We want you to be satisfied with your purchase. This Return & Refund Policy explains when products purchased through our website may be returned, exchanged, or refunded.

By placing an order with ZIAULLAH CREST, you agree to the terms of this Return & Refund Policy, subject to any rights and remedies provided to you under applicable federal, state, or local law.

1. Return Period

Eligible products may be returned within 30 calendar days of the date of delivery.

To be eligible for a return, the product must:

  • Be unused and unopened

  • Be in its original packaging

  • Be in the same condition in which you received it

  • Include all original packaging, labels, seals, and accessories where applicable

  • Be accompanied by proof of purchase or order information

We may decline returns that do not meet these conditions, except where applicable law requires otherwise.

2. Cosmetics and Personal-Care Products

Because cosmetics and personal-care products are products that may come into direct contact with the skin, face, lips, eyes, or body, we generally cannot accept returns of products that have been:

  • Opened

  • Used

  • Tested

  • Applied to the body

  • Removed from their original protective seal

  • Altered, damaged, or contaminated after delivery

This restriction is intended to protect the health, safety, and quality of our customers.

If you receive a defective, damaged, contaminated, incorrect, or materially different product, please contact us so we can review the issue and provide an appropriate remedy.

3. Damaged Products

If your order arrives damaged, please contact us as soon as possible, preferably within 7 calendar days of delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the product and packaging

  • Any other information reasonably requested by our customer service team

After reviewing the claim, we may offer a replacement, exchange, refund, or another appropriate resolution.

If the damage appears to have occurred during shipping, we may also work with the applicable shipping carrier to investigate the shipment.

4. Incorrect or Missing Items

If you receive:

  • The wrong product

  • The wrong quantity

  • A product different from what you ordered

  • A missing item

please contact us as soon as possible.

We may request photographs of the products received and the shipping package to verify the issue.

If we confirm that the error was made by ZIAULLAH CREST, we will provide an appropriate remedy, which may include a replacement, exchange, or refund.

5. Defective Products

If a product appears to be defective or has a manufacturing issue, please contact us with your order information and a description of the problem.

Depending on the circumstances, we may provide:

  • A replacement

  • An exchange

  • A refund

  • Another appropriate remedy

We may request photographs, batch/lot information, or other reasonable documentation to investigate the issue.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

6. Change-of-Mind Returns

If you simply change your mind about a purchase, the product must meet the standard return requirements described above.

Opened or used cosmetics generally cannot be returned for a change-of-mind refund because of hygiene and product-safety considerations.

Certain products may be designated as Final Sale at the time of purchase. Final-sale products are not eligible for ordinary change-of-mind returns unless otherwise required by applicable law.

7. How to Request a Return

To request a return, contact us using the contact information below.

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Date the order was received

  • Photographs, if the product is damaged, defective, incorrect, or otherwise requires visual verification

Do not send products back before receiving return instructions from ZIAULLAH CREST.

Unauthorized returns may not be accepted or may experience delays in processing.

8. Return Shipping

For eligible change-of-mind returns, the customer is generally responsible for the cost of return shipping unless otherwise stated by ZIAULLAH CREST.

If the return is due to an error by ZIAULLAH CREST, such as sending an incorrect item, or if the product is confirmed to have arrived damaged or defective, ZIAULLAH CREST may provide a prepaid return label or reimburse reasonable return shipping costs, as appropriate.

Return shipping costs are generally non-refundable unless required by applicable law or otherwise stated by ZIAULLAH CREST.

9. Refunds

Once an eligible returned product has been received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

The refund may include the purchase price of the eligible returned product.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, unless otherwise required by applicable law.

Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account after ZIAULLAH CREST processes it.

10. Partial Refunds

In certain circumstances, only a partial refund may be available.

Examples may include:

  • Products returned with missing components

  • Products damaged after delivery

  • Products returned in a condition that differs materially from the condition in which they were received

Any reduction will be determined based on the condition of the returned merchandise and applicable law.

11. Exchanges

We may offer exchanges for eligible products when available.

If the requested replacement product is unavailable, we may instead provide a refund or another appropriate resolution.

For hygiene and safety reasons, opened or used cosmetics generally cannot be exchanged unless the product is defective, damaged, incorrect, or another remedy is required by applicable law.

12. Cancellations

You may contact us to request cancellation of an order before it has shipped.

We will make reasonable efforts to accommodate cancellation requests, but an order that has already been processed or shipped may no longer be cancellable.

If an order has already shipped, you may need to receive the product and follow the applicable return procedure.

If we are unable to ship your order within the time period promised at the time of purchase, or within the applicable period required by law when no shipping period was stated, applicable federal law may require us to provide you with an option to cancel and receive a prompt refund.

The Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule generally requires online sellers to have a reasonable basis for advertised shipping times and, when an order cannot be shipped within the promised period, to provide the customer with an appropriate delay/cancellation option.

13. Orders That Cannot Be Delivered

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, refusal of delivery, or another circumstance outside our reasonable control, we may contact the customer to determine how to proceed.

Additional shipping charges may apply if the customer requests that an order be reshipped.

If an order is returned to us and the customer is entitled to a refund, the refund will be handled according to this policy and applicable law.

14. Refunds Required by Law

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded, restricted, or waived.

Where applicable federal, state, or local law provides a consumer with a right to cancel, return, replace, repair, or receive a refund, ZIAULLAH CREST will comply with those legal requirements.

For example, the FTC’s Mail, Internet, or Telephone Order Merchandise Rule provides protections when an online seller cannot ship merchandise within the promised time or, when no shipping period was stated, within the applicable 30-day period. In qualifying situations, customers must be given the appropriate opportunity to cancel and receive a prompt refund.

15. California Customers

California law does not generally require retailers to accept every ordinary return simply because a customer changes their mind. However, California retailers that maintain a policy restricting returns below certain commonly expected standards must properly disclose that policy to customers.

ZIAULLAH CREST will comply with applicable California consumer-protection requirements.

Nothing in this policy limits rights that California law does not permit a business to waive.

16. Sale and Promotional Items

Products purchased during sales, promotions, clearance events, or special offers may be subject to different return conditions.

Any special return restriction applicable to a promotional or final-sale product will be disclosed at the time of purchase where required.

Products that are defective, damaged, incorrect, or otherwise subject to a non-waivable legal remedy remain subject to applicable law.

17. Gift Cards

Unless otherwise required by applicable law, gift cards and store credits are not eligible for cash refunds.

Any expiration, cancellation, or other restriction applicable to gift cards will be disclosed in accordance with applicable law.

18. Fraudulent or Abusive Returns

ZIAULLAH CREST reserves the right to investigate suspected fraudulent, abusive, or repeated return activity.

We may refuse returns that appear fraudulent or abusive to the extent permitted by applicable law.

Examples may include:

  • Repeatedly returning used products

  • Returning products purchased from another retailer

  • Returning counterfeit or substituted products

  • Providing false information regarding an order

  • Attempting to obtain multiple refunds for the same order

This provision does not limit any consumer rights that cannot legally be restricted.

19. Processing Times

After we receive an eligible return, we may need reasonable time to inspect and process the returned product.

Once a refund is approved, it will be submitted to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit-card issuer, payment processor, or other financial institution.

20. Contact Us

For return, exchange, or refund requests, please contact:

ZIAULLAH CREST